Refund Policy

Welcome to the Refund Policy page of VisaAcer. We understand that plans can change, and you may need to cancel or seek a refund for our visa consultancy services. This policy outlines our approach to cancellations and refunds, ensuring a clear and fair process for our valued clients.

Cancellation Policy

Cancellation Request

To cancel our services, you must submit a written cancellation request via email at info@visaacer.com or through our official communication channels.

Cancellation Fees

Cancellation fees may apply depending on the stage of your visa application process and the services already rendered. These fees will be outlined in your initial service agreement.

Refund Eligibility

Refund eligibility is subject to the specific terms and conditions mentioned in your service agreement. We encourage you to review your agreement for details on refund eligibility and the amount that may be refunded.

Refund Policy

Refund Request

To request a refund, you must submit a written refund request via email at info@visaacer.com or through our official communication channels. In your request, please include all relevant details, such as your name, contact information, the reason for the refund, and any supporting documentation.

Refund Processing Time

If a refund is deemed applicable, it will be processed within 90 to 120 working days from the date of submission of the refund application form, along with a copy of the original payment receipt.

Refund in Case of Withdrawal

No refund shall be granted if the client withdraws or abandons their application during the proceedings after signing up, regardless of the reason.

Refund Amount

The refund amount will be determined based on the terms outlined in your service agreement. Refunds may be issued for services that have not yet been rendered or for services that do not meet the agreed-upon standards.

Refund in Case of Rejection

If your visa application is rejected by any immigration authority, consulate, or high commission, VisaAcer is not liable to refund any professional or service fees as per our refund policy.

Non-Refundable Fees

Some fees, including government fees or third-party charges, are non-refundable and will not be included in your refund.

Change of Circumstances

If your circumstances change during the visa process and you become ineligible for the service, we will assess your situation on a case-by-case basis to determine if a refund or partial refund can be issued.

Refund Denial

In certain cases, a refund may be denied due to a breach of contract, misrepresentation, or failure to provide necessary information or cooperation. We will notify you of the reasons for any denial.

Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team. We are here to assist you in navigating the process and ensuring a smooth experience with our visa consultancy services.

VisaAcer

112, FL, Antilia Business Hub,
Opp. Kaka Ni Bhajipav,
S. P. Ring Road Circle,
Nana Chiloda, Ahmedabad – 382330, India
Phone: 9712121176
Email: info@visaacer.com

Please note that this cancellation and refund policy is subject to change. The most up-to-date version will always be available on our website. It is your responsibility to review and understand the terms and conditions associated with our services. Thank you for choosing VisaAcer for your visa guidance. We are committed to providing you with high-quality service and support throughout your journey.